BSBPEF502 Lead with emotional intelligence

Watch the introduction to Emotional Intelligence from LinkedIn learning.

Prepare to develop emotional intelligence

  • Develop an evaluation criteria for assessing emotional strengths and weaknesses 

  • Assess your emotional strengths and weaknesses against this evaluation criteria

  • Identify and analyse yours and others' potential emotional stressors in your workplace

  • Identify specific methods for responding to emotional stressors 

  • Seek feedback from others to identify and confirm the methods for responding to emotional stressors 

Develop emotional intelligence 

  • Analyse and document emotional responses of your co-workers 

  • Develop a plan for identifying and responding to a range of emotional expressions 

  • Apply techniques that indicate your flexibility and adaptability in dealing with others 

  • Apply techniques that show consideration for the emotions of others when making decisions

  • Consult with any relevant stakeholders and identify improvement areas for your own emotional intelligence

Promote development of emotional intelligence in others

  • Identify workplace opportunities for others to express their thoughts and feelings

  • Develop tasks for assisting others to understand the effect of your personal behaviour and emotions on others in your workplace

  • Implement the identified opportunities and tasks in your  workplace; ensure you follow your organisation's policies and procedures