BSBTWK503 Manage Meetings

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

It applies to people employed in a range of work environments who are required to organise and manage meetings within their workplace. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.

Prepare for meetings

  • Develop an agenda according to the meeting purpose 

  • Establish and verify the meeting requirements with relevant people

  • Contact and confirm the meeting with participants in line with your organisational procedures

  • Provide the meeting papers to participants according to the task requirements 

Conduct meetings

  • Chair meetings according to organisational requirements, agreed conventions for type of meeting and legal and ethical requirements 

  • Promote participation, discussion, problem solving and resolution of issues 

  • Brief the minute-taker on the method for recording meeting notes 

Follow up meetings

  • Review the meeting minutes and edit, as required 

  • Distribute and store the minutes and other follow-up documentation within designated timelines, and according to your organisational requirements

  • Report the outcomes of meetings, as required, within designated timelines

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