TAEASS503

Lead assessment validation processes

Leadership and management skills

Gaining the commitment from those working with you to focus on improving assessment systems requires both management skills and leadership. Management skills are broadly defined as the set of skills used to establish order, efficiency and effectiveness among workers. In a training organisation environment, the key to establishing this atmosphere is empathy. Empathy is demonstrated through understanding others’ commitments, needs and priorities. So ask first, encourage feedback, and use this information to help plan the activities to best suit all those attending.

Management of resources, time and costs must then be considered in order to progress efficiently. You might need to consider the time that staff will be away from other essential services and what costs might be incurred due to that time commitment. Management is, above all, a balancing skill. When it comes to assessment validation, a balance must be sought between the need to be compliant, the need to improve quality in a competitive training environment and the outcomes expected by the industries you support. Arguably, these are all critical to the survival of the training organisation and validating assessment systems is a key component of this.

Leadership is demonstrated through role modelling. Demonstrate your commitment to the process by speaking positively about the process and the expected results. Showing signs of boredom or irritation with the process will dramatically impact upon your ability to lead others. These simple techniques will help you build rapport with your team and establish a more productive atmosphere. Once this is established, you can get down to the nitty-gritty of the validation process.

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